Help & Frequently Asked Questions
665 answers to the most frequently asked questions about fatbikes, parts, tuning kits, repairs and maintenance. Order your parts at fatbikeklaar.nl. Order before 23:59, delivered tomorrow.
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Fatbike basics
The battery and the charger come as standard with every fatbike. In the gift package they are listed as 'Included as standard', so it is not a second battery.
Then you have two: the bike's standard battery and the separate battery. The QMWheel V29 Pro and the Ouxi V8 Ultra Max already come with two batteries as standard.
That differs per model; the product page shows below the bike which gifts are included. The battery and charger come as standard with the bike and do not count as gifts.
Yes, for the tunable models you can later buy a tunable display and a tunable controller separately (only on private or enclosed property; on public roads the legal limit applies). The Mini models cannot be tuned.
Our best-selling bike is the QMWheel V20 Pro (in black, dark grey and light grey). It is available restricted or tunable (only on private or enclosed property; on public roads the legal limit applies).
The QMWheel V20 Pro fits a body height of about 150 to 200 cm. The suitable height is also shown on the product page.
The Ouxi V8 2025 fits a body height of about 150 to 200 cm. The suitable height is also shown on the product page.
The Ouxi Q8 fits a body height of about 150 to 200 cm. The suitable height is also shown on the product page.
The Ouxi GT2000 and GT2000 2.0 fit a body height of about 150 to 200 cm. The suitable height is also shown on the product page.
The Ouxi V8 Ultra fits a body height of about 150 to 195 cm. The suitable height is also shown on the product page.
The Ouxi GT24 fits a body height of about 150 to 185 cm. The suitable height is also shown on the product page.
The Ouxi GT16 fits a body height of about 150 to 190 cm. The suitable height is also shown on the product page.
The Ouxi GT20 and GT20 Pro fit a body height of about 150 to 195 cm. The suitable height is also shown on the product page.
The QMWheel S20 Pro fits a body height of about 150 to 195 cm. The suitable height is also shown on the product page.
The QMWheel V20 Cross fits a body height of about 150 to 200 cm. The suitable height is also shown on the product page.
The QMWheel V29 Pro fits a body height of about 150 to 200 cm. The suitable height is also shown on the product page.
The Ouxi V8 Ultra Mini fits a body height of about 120 to 170 cm. The suitable height is also shown on the product page.
Yes, the V20 Mini fits a body height of about 135 to 175 cm. The pedal assist stops at 20 km/h and it always stays restricted.
Most 20-inch models fit about 150 to 195-200 cm, the QMWheel V20 Mini 135 to 175 cm and the Ouxi V8 Ultra Mini 120 to 170 cm. Every bike page shows the suitable height.
About 60 km with medium assistance, up to 75 km with low and about 45 km with high assistance. Weight, wind and tyre pressure affect the range.
About 60 km with medium assistance, up to 75 km with low and about 45 km with high assistance. Weight, wind and tyre pressure affect the range.
About 85 km with medium assistance, up to 90 km with low and about 75 km with high assistance. Weight, wind and tyre pressure affect the range.
About 80 km with medium assistance, up to 100 km with low and about 60 km with high assistance. Weight, wind and tyre pressure affect the range.
About 120 km with medium assistance, up to 150 km with low and about 90 km with high assistance. Weight, wind and tyre pressure affect the range.
About 130 km with medium assistance, up to 160 km with low and about 95 km with high assistance. Weight, wind and tyre pressure affect the range.
About 55 km with medium assistance, up to 70 km with low and about 40 km with high assistance. Weight, wind and tyre pressure affect the range.
About 50 km with medium assistance, up to 60 km with low and about 35 km with high assistance. Weight, wind and tyre pressure affect the range.
The battery and the charger come as standard with every fatbike. In the gift package they are listed as 'Included as standard', so it is not a second battery.
Yes, then you have two: the bike's standard battery and the separate battery. The QMWheel V29 Pro and the Ouxi V8 Ultra Max already come with two batteries as standard.
That differs per model; the product page shows below the bike which gifts are included. The battery and charger come as standard with the bike and do not count as gifts.
Yes, for the tunable models you can later buy a tunable display and a tunable controller separately (only on private or enclosed property; on public roads the legal limit applies). The Mini models cannot be tuned.
Our best-selling bike is the QMWheel V20 Pro (in black, dark grey and light grey). It is available restricted or tunable (only on private or enclosed property; on public roads the legal limit applies).
The QMWheel V20 Pro fits a body height of about 150 to 200 cm. The suitable height is also shown on the product page.
The Ouxi V8 2025 fits a body height of about 150 to 200 cm. The suitable height is also shown on the product page.
The Ouxi Q8 fits a body height of about 150 to 200 cm. The suitable height is also shown on the product page.
The Ouxi GT2000 and GT2000 2.0 fit a body height of about 150 to 200 cm. The suitable height is also shown on the product page.
The Ouxi V8 Ultra fits a body height of about 150 to 195 cm. The suitable height is also shown on the product page.
The Ouxi GT24 fits a body height of about 150 to 185 cm. The suitable height is also shown on the product page.
The Ouxi GT16 fits a body height of about 150 to 190 cm. The suitable height is also shown on the product page.
The Ouxi GT20 and GT20 Pro fit a body height of about 150 to 195 cm. The suitable height is also shown on the product page.
The QMWheel S20 Pro fits a body height of about 150 to 195 cm. The suitable height is also shown on the product page.
The QMWheel V20 Cross fits a body height of about 150 to 200 cm. The suitable height is also shown on the product page.
The QMWheel V29 Pro fits a body height of about 150 to 200 cm. The suitable height is also shown on the product page.
The Ouxi V8 Ultra Mini fits a body height of about 120 to 170 cm. The suitable height is also shown on the product page.
The V20 Mini fits a body height of about 135 to 175 cm. The pedal assist stops at 20 km/h and it always stays restricted.
Most 20-inch models fit about 150 to 195-200 cm, the QMWheel V20 Mini 135 to 175 cm and the Ouxi V8 Ultra Mini 120 to 170 cm. Every bike page shows the suitable height.
About 60 km with medium assistance, up to 75 km with low and about 45 km with high assistance. Weight, wind and tyre pressure affect the range.
About 60 km with medium assistance, up to 75 km with low and about 45 km with high assistance. Weight, wind and tyre pressure affect the range.
About 85 km with medium assistance, up to 90 km with low and about 75 km with high assistance. Weight, wind and tyre pressure affect the range.
About 80 km with medium assistance, up to 100 km with low and about 60 km with high assistance. Weight, wind and tyre pressure affect the range.
About 120 km with medium assistance, up to 150 km with low and about 90 km with high assistance. Weight, wind and tyre pressure affect the range.
About 130 km with medium assistance, up to 160 km with low and about 95 km with high assistance. Weight, wind and tyre pressure affect the range.
About 55 km with medium assistance, up to 70 km with low and about 40 km with high assistance. Weight, wind and tyre pressure affect the range.
About 50 km with medium assistance, up to 60 km with low and about 35 km with high assistance. Weight, wind and tyre pressure affect the range.
Laws & use
At the moment (as of 3 October 2026) there is no minimum age for an electric bicycle in the Netherlands. The government has announced a minimum age, but there is no start date yet.
No, not yet (as of 3 October 2026). The government plans to introduce a helmet requirement for young people up to 18; a helmet is recommended, though.
Yes, there is currently no minimum age for an electric bicycle (as of 3 October 2026), and for a fatbike up to 250 watts and 25 km/h no driving licence, number plate or insurance is required.
Yes, as long as you do not go faster than 6 km/h with it without pedalling. In the restricted version, the throttle works up to 6 km/h.
A fatbike with an auxiliary motor up to 250 W and pedal assist up to 25 km/h is an ordinary bicycle in Belgium. The age limit of 16 only applies to a motorised bicycle (250 W to 1 kW) and will be abolished on 1 June 2027.
No, a fatbike up to 250 W and 25 km/h counts as a bicycle in Belgium and does not need to be registered. Only a speed pedelec must be registered with the DIV.
Only as a push or start-up aid up to 6 km/h. Otherwise, the motor of a pedelec in Germany may only assist while you pedal.
No, a pedelec up to 250 W and 25 km/h counts as a bicycle in Germany. An S-pedelec does need an insurance plate, an AM driving licence and a helmet.
With a motor of at most 250 W that only assists while you pedal and stops at 25 km/h at the latest; push or start-up aid is allowed up to 6 km/h. It then legally counts as a bicycle.
Yes, if you are under 18 you need a cycling card (karta rowerowa) in Poland. A driving licence is not needed for an e-bike that counts as a bicycle.
Yes, since 3 June 2026 anyone under 16 must wear a helmet on a bicycle or electric bicycle.
Since 1 October 2026, yes: for everyone outside built-up areas, and for under-16s on all roads.
In Austria, a helmet is mandatory on an e-bike under the age of 14. On a bicycle without an e-motor, this applies under the age of 12.
Since 1 October 2026: a maximum of 250 W and a design speed of at most 25 km/h; then it counts as a bicycle in Austria.
No, a vélo à assistance électrique (VAE) is not subject to compulsory insurance in France; third-party liability insurance is recommended, though. A fast e-bike (speedbike) does have to be insured.
At the moment (as of 3 October 2026) there is no minimum age for an electric bicycle in the Netherlands. The government has announced a minimum age, but there is no start date yet.
No, not yet (as of 3 October 2026). The government plans to introduce a helmet requirement for young people up to 18; a helmet is recommended, though.
Yes, there is currently no minimum age for an electric bicycle (as of 3 October 2026), and for a fatbike up to 250 watts and 25 km/h no driving licence, number plate or insurance is required.
Yes, as long as you do not go faster than 6 km/h with it without pedalling. In the restricted version, the throttle works up to 6 km/h.
A fatbike with an auxiliary motor up to 250 W and pedal assist up to 25 km/h is an ordinary bicycle in Belgium. The age limit of 16 only applies to a motorised bicycle (250 W to 1 kW) and will be abolished on 1 June 2027.
No, a fatbike up to 250 W and 25 km/h counts as a bicycle in Belgium and does not need to be registered. Only a speed pedelec must be registered with the DIV.
Only as a push or start-up aid up to 6 km/h. Otherwise, the motor of a pedelec in Germany may only assist while you pedal.
No, a pedelec up to 250 W and 25 km/h counts as a bicycle in Germany. An S-pedelec does need an insurance plate, an AM driving licence and a helmet.
It is the Polish cycling card: if you are under 18, you need one in Poland. A driving licence is not needed for an e-bike that counts as a bicycle.
Yes, since 3 June 2026 anyone under 16 must wear a helmet on a bicycle or electric bicycle.
Only for under-16s, who must wear one on all roads. Since 1 October 2026, a helmet is mandatory for everyone outside built-up areas.
In Austria, a helmet is mandatory on an e-bike under the age of 14. On a bicycle without an e-motor, this applies under the age of 12.
Since 1 October 2026: a maximum of 250 W and a design speed of at most 25 km/h; then it counts as a bicycle in Austria.
No, a vélo à assistance électrique (VAE) is not subject to compulsory insurance in France; third-party liability insurance is recommended, though. A fast e-bike (speedbike) does have to be insured.
Tuning & tuning kits
Tuning per country and per model
Please note: tuning is only intended for use on private or enclosed property. On public roads, the rules of the country apply (usually a maximum of 25 km/h).
Yes, for the C80 you always need a tunable display and the tunable V8/C80 controller in the colour of your motor plug; then it goes up to 50 km/h (only on private or enclosed property; on public roads the legal limit applies).
Yes, always both: the tunable H6C display and the tunable V20 controller in the colour of your motor plug (only on private or enclosed property; on public roads the legal limit applies).
The Q8 controller with red motor plug together with the tunable M5 display; with these the Q8 goes up to 50 km/h (only on private or enclosed property; on public roads the legal limit applies).
With the kill switch or the code of the tunable display, you switch back to restricted. Always do this before you go onto public roads (only on private or enclosed property; on public roads the legal limit applies).
With more than 250 W or assistance up to 45 km/h, it is no longer a bicycle in France but a moped (cyclomoteur) that must be registered. Riding tuned is only intended for private or enclosed property; on public roads the legal limit applies.
No, above 25 km/h it is no longer a bicycle in Belgium; for a speed pedelec you need, among other things, an AM or B driving licence, a helmet, a certificate of conformity and DIV registration. Riding tuned is only intended for private or enclosed property; on public roads the legal limit applies.
Then in Germany it is no longer a pedelec but a motor vehicle; without the required driving licence you risk up to 1 year in prison or a fine. Riding tuned is only intended for private or enclosed property; on public roads the legal limit applies.
Yes, then it is no longer a bicycle but a moped (motorower): you need a driving licence such as AM, and it must be registered with a number plate and OC insurance. Riding tuned is only intended for private or enclosed property; on public roads the legal limit applies.
On the road it becomes an L-category vehicle; according to the 2019 DGT instruction, riding without registration costs €500 and without insurance €1,000. Riding tuned is only intended for private or enclosed property; on public roads the legal limit applies.
Yes, above 250 W or 25 km/h it is no longer a bicycle in Austria; an e-moped requires a driving licence, helmet, insurance and number plate. Riding tuned is only intended for private or enclosed property; on public roads the legal limit applies.
No, the Mini models cannot be tuned; there are no tunable parts for them and they stay restricted. If you do want to be able to tune, choose for example the Ouxi V8 Ultra or the QMWheel V20 Pro (only on private or enclosed property; on public roads the legal limit applies).
Up to 45 km/h, with the V20 Cross controller (red plug) and the tunable H6C display. Controllers for the V20 and V20 Pro do not fit the V20 Cross (only on private or enclosed property; on public roads the legal limit applies).
No, for the C80 you always need a tunable display and the tunable V8/C80 controller in the colour of your motor plug; then it goes up to 50 km/h (only on private or enclosed property; on public roads the legal limit applies).
No, you always need both: the tunable H6C display and the tunable V20 controller in the colour of your motor plug (only on private or enclosed property; on public roads the legal limit applies).
The Q8 controller with red motor plug together with the tunable M5 display; with these the Q8 goes up to 50 km/h (only on private or enclosed property; on public roads the legal limit applies).
With the kill switch or the code of the tunable display, you switch back to restricted. Always do this before you go onto public roads (only on private or enclosed property; on public roads the legal limit applies).
With more than 250 W or assistance up to 45 km/h, it is no longer a bicycle in France but a moped (cyclomoteur) that must be registered. Riding tuned is only intended for private or enclosed property; on public roads the legal limit applies.
Above 25 km/h it is no longer a bicycle in Belgium; for a speed pedelec you need, among other things, an AM or B driving licence, a helmet, a certificate of conformity and DIV registration. Riding tuned is only intended for private or enclosed property; on public roads the legal limit applies.
On public roads, yes: in Germany it is then no longer a pedelec but a motor vehicle; without the required driving licence you risk up to 1 year in prison or a fine. Riding tuned is only intended for private or enclosed property; on public roads the legal limit applies.
Yes, then it is no longer a bicycle but a moped (motorower): you need a driving licence such as AM, and it must be registered with a number plate and OC insurance. Riding tuned is only intended for private or enclosed property; on public roads the legal limit applies.
On the road it becomes an L-category vehicle; according to the 2019 DGT instruction, riding without registration costs €500 and without insurance €1,000. Riding tuned is only intended for private or enclosed property; on public roads the legal limit applies.
Not as a bicycle: above 250 W or 25 km/h, it counts as an e-moped in Austria, which requires a driving licence, helmet, insurance and number plate. Riding tuned is only intended for private or enclosed property; on public roads the legal limit applies.
No, the Mini models cannot be tuned; there are no tunable parts for them and they stay restricted. If you do want to be able to tune, choose for example the Ouxi V8 Ultra or the QMWheel V20 Pro (only on private or enclosed property; on public roads the legal limit applies).
Up to 45 km/h, with the V20 Cross controller (red plug) and the tunable H6C display. Controllers for the V20 and V20 Pro do not fit the V20 Cross (only on private or enclosed property; on public roads the legal limit applies).
Battery & electronics
An empty QMWheel V20 Pro battery is fully charged in 4 to 6 hours. Charge in a dry place at room temperature and stay nearby.
An empty Ouxi GT2000 battery is fully charged in 5 to 6 hours. Charge in a dry place at room temperature and stay nearby.
An empty Ouxi V8 Ultra battery is fully charged in 5 to 7 hours. Charge in a dry place at room temperature and stay nearby.
An empty QMWheel V20 Mini battery is fully charged in about 8 hours. Charge in a dry place at room temperature and stay nearby.
An empty QMWheel V29 Pro battery is fully charged in 5 to 7 hours. Charge in a dry place at room temperature and stay nearby.
An empty Ouxi GT20, GT20 Pro and GT24 battery is fully charged in about 4 hours. Charge in a dry place at room temperature and stay nearby.
Count the pins in your battery's charging port: 1 or 3. With 3 pins you need the V20 charger 48V (3-pin), with 1 pin the Fatbike Charger 48V (1-pin).
The H9 takes the Ouxi V8/C80 battery 48V. If your battery has a 1-pin port, charge it with the Fatbike Charger 48V (1-pin).
The S20 Pro has its own 48V 18Ah battery (864 Wh). The regular V20 battery does fit the S20, but not the S20 Pro.
Yes, with a separate second battery you can swap batteries on the way and roughly double your range. Always choose the battery for your own model and with the same voltage.
An empty QMWheel V20 Pro battery is fully charged in 4 to 6 hours. Charge in a dry place at room temperature and stay nearby.
An empty Ouxi GT2000 battery is fully charged in 5 to 6 hours. Charge in a dry place at room temperature and stay nearby.
An empty Ouxi V8 Ultra battery is fully charged in 5 to 7 hours. Charge in a dry place at room temperature and stay nearby.
An empty QMWheel V20 Mini battery is fully charged in about 8 hours. Charge in a dry place at room temperature and stay nearby.
An empty QMWheel V29 Pro battery is fully charged in 5 to 7 hours. Charge in a dry place at room temperature and stay nearby.
An empty Ouxi GT20, GT20 Pro and GT24 battery is fully charged in about 4 hours. Charge in a dry place at room temperature and stay nearby.
Count the pins in your battery's charging port: 1 or 3. With 3 pins you need the V20 charger 48V (3-pin), with 1 pin the Fatbike Charger 48V (1-pin).
The H9 takes the Ouxi V8/C80 battery 48V. If your battery has a 1-pin port, charge it with the Fatbike Charger 48V (1-pin).
The S20 Pro has its own 48V 18Ah battery (864 Wh). The regular V20 battery does fit the S20, but not the S20 Pro.
Yes, with a separate second battery you can swap batteries on the way and roughly double your range. Always choose the battery for your own model and with the same voltage.
Drivetrain (motor, controller & display)
Follow the thick cable coming out of the motor in the rear wheel to the first plug. Cut the cable ties, pull the plug apart and look at the inside: red or black.
Then the controller will not work with your motor. The controller's colour must match your motor plug: red on red, black on black.
No, you only see the colour on the inside, where the pins are. To check, pull the plug apart; this will not damage it.
On the QMWheel V20 and V20 Pro it does: with a red plug up to 45 km/h, with a black one up to 32 km/h. On the Ouxi V8/C80 both colours go up to 50 km/h (only on private or enclosed property; on public roads the legal limit applies).
To tune, you always need a tunable display and a tunable controller together; with only one of the two, the bike stays restricted (only on private or enclosed property; on public roads the legal limit applies).
Yes, keep your original parts; the tunable parts are plug-and-play and can be swapped back. With the kill switch or code you can also set a tunable display back to restricted (only on private or enclosed property; on public roads the legal limit applies).
The Ouxi V8/C80 tunable controller with black motor plug, together with a tunable display; that way the V8 goes up to 50 km/h (only on private or enclosed property; on public roads the legal limit applies).
The V20 / V20 Pro / S20 tunable controller with red motor plug plus the tunable H6C display (with or without NFC); together up to 45 km/h (only on private or enclosed property; on public roads the legal limit applies).
If you start your bike by holding an NFC card against the display, you have an NFC display. Both tunable H6C versions (with and without NFC) fit the V20 Pro (only on private or enclosed property; on public roads the legal limit applies).
Yes, before shipping, tunable displays are set up with a personal code for your bike; the instructions are included (only on private or enclosed property; on public roads the legal limit applies).
Follow the thick cable coming out of the motor in the rear wheel to the first plug. Cut the cable ties, pull the plug apart and look at the inside: red or black.
No, the controller will not work with your motor. The controller's colour must match your motor plug: red on red, black on black.
No, you only see the colour on the inside, where the pins are. To check, pull the plug apart; this will not damage it.
On the QMWheel V20 and V20 Pro it is: with a red plug up to 45 km/h, with a black one up to 32 km/h. On the Ouxi V8/C80 both colours go up to 50 km/h (only on private or enclosed property; on public roads the legal limit applies).
To tune, you always need a tunable display and a tunable controller together; with only one of the two, the bike stays restricted (only on private or enclosed property; on public roads the legal limit applies).
Yes, keep your original parts; the tunable parts are plug-and-play and can be swapped back. With the kill switch or code you can also set a tunable display back to restricted (only on private or enclosed property; on public roads the legal limit applies).
The Ouxi V8/C80 tunable controller with black motor plug, together with a tunable display; that way the V8 goes up to 50 km/h (only on private or enclosed property; on public roads the legal limit applies).
The V20 / V20 Pro / S20 tunable controller with red motor plug plus the tunable H6C display (with or without NFC); together up to 45 km/h (only on private or enclosed property; on public roads the legal limit applies).
Not necessarily. If you start your bike by holding an NFC card against the display, you have an NFC display. Both tunable H6C versions (with and without NFC) fit the V20 Pro (only on private or enclosed property; on public roads the legal limit applies).
The code is for the tunable display: before shipping, tunable displays are set up with a personal code for your bike; the instructions are included (only on private or enclosed property; on public roads the legal limit applies).
Repairs & troubleshooting
Maintenance
Replacing parts
No, the V8 2025 has its own controller. The V8/C80 controller is for the older V8, C80 and C80 Max.
The Ouxi V8 has 20-inch wheels with 20x4.0 tyres. The Fatbike Inner Tube 20x4.0 fits them.
Sintered brake pads are made of harder material and, according to the specifications, last up to 3 times longer than the standard black brake pads. Both only fit the right brake brand: Zoom or Logan.
Yes, the Logan and Zoom hydraulic brake levers are supplied pre-filled with oil. If you do need to bleed them, there is a bleed kit for mineral oil and DOT oil.
The H6C display (48V, 5-pin) fits the V20 Cross, just like the V20, V20 Pro and V29 Pro. If you want to tune, choose the tunable H6C display with the V20 Cross controller (only on private or enclosed property; on public roads the legal limit applies).
The GT2000 2.0 has an extra lock at the rear, an updated display and works with the OUXI app. Not sure? Send a photo of your display via WhatsApp.
No, the V8 2025 has its own controller. The V8/C80 controller is for the older V8, C80 and C80 Max.
The Ouxi V8 has 20-inch wheels with 20x4.0 tyres. The Fatbike Inner Tube 20x4.0 fits them.
Sintered brake pads are made of harder material and, according to the specifications, last up to 3 times longer than the standard black brake pads. Both only fit the right brake brand: Zoom or Logan.
No, the Logan and Zoom hydraulic brake levers are supplied pre-filled with oil. If you do need to bleed them, there is a bleed kit for mineral oil and DOT oil.
The H6C display (48V, 5-pin) fits the V20 Cross, just like the V20, V20 Pro and V29 Pro. If you want to tune, choose the tunable H6C display with the V20 Cross controller (only on private or enclosed property; on public roads the legal limit applies).
The GT2000 2.0 has an extra lock at the rear, an updated display and works with the OUXI app. Not sure? Send a photo of your display via WhatsApp.
Accessories & safety
Use a heavy chain lock (ART2 or ART3) and lock the bike to a fixed object; a fatbike alarm and a battery lock make it extra difficult. With an NFC display, the bike only starts with your card.
Use a heavy chain lock (ART2 or ART3) and lock the bike to a fixed object; a fatbike alarm and a battery lock make it extra difficult. With an NFC display, the bike only starts with your card.
Ordering from Fatbikeklaar.nl
Yes, you can pay with PayPal. iDEAL, Bancontact, credit card, Apple Pay, Google Pay and Shop Pay are also available.
Yes, you can pay with Apple Pay and Google Pay. Shop Pay, iDEAL, Bancontact, PayPal and credit card are also available.
All prices are in euros and you pay in euros, even from Poland or another EU country.
Yes, you pay in an encrypted checkout via a recognised payment provider; we do not store any payment details ourselves. This applies to every country we deliver to.
We are available Monday to Friday from 09:00 to 18:00 and at weekends from 11:00 to 17:00, and we aim to reply within 1 hour. Calling is not possible, only chat.
Yes, feel free to send a message to +31 6 82090642, with a photo if it concerns a part. We reply during our hours: Mon-Fri 09:00-18:00, Sat-Sun 11:00-17:00.
Yes, it is a Dutch mobile number and it only works for chatting via WhatsApp. Calling is not possible, not even via WhatsApp.
Collection is possible by appointment; you receive the address when you make the appointment via WhatsApp. Our business address is in the terms and conditions.
Yes, collection costs nothing. You can arrange it by appointment via WhatsApp +31 6 82090642.
FatbikeKlaar is a Dutch online shop for fatbikes and for Ouxi and QMWheel parts, registered with the Dutch Chamber of Commerce (KvK) under 98051989. You can reach us via WhatsApp +31 6 82090642 and info@fatbikeklaar.nl.
Independent customer reviews are on Trustpilot: nl.trustpilot.com/review/fatbikeklaar.nl.
More than 600 customers have already ordered from us (as of October 2026).
We test every tunable controller and every tunable display on a fatbike before it is shipped (connecting, tuning and switching back), and you get a 2-year warranty on it. Riding tuned is only intended for private or enclosed property; on public roads the legal limit applies.
We fully assemble the fatbike, adjust the brakes and check the battery. The bike is delivered to you ready to ride.
Yes, you can pay with PayPal. iDEAL, Bancontact, credit card, Apple Pay, Google Pay and Shop Pay are also available.
Yes, you can pay with Apple Pay and Google Pay. Shop Pay, iDEAL, Bancontact, PayPal and credit card are also available.
All prices are in euros and you pay in euros, even from Poland or another EU country.
Yes, you pay in an encrypted checkout via a recognised payment provider; we do not store any payment details ourselves. This applies to every country we deliver to.
We are available Monday to Friday from 09:00 to 18:00 and at weekends from 11:00 to 17:00, and we aim to reply within 1 hour. Calling is not possible, only chat.
Yes, feel free to send a message to +31 6 82090642, with a photo if it concerns a part. We reply during our hours: Mon-Fri 09:00-18:00, Sat-Sun 11:00-17:00.
Collection is possible by appointment; you receive the address when you make the appointment via WhatsApp. Our business address is in the terms and conditions.
No, collection costs nothing. You can arrange it by appointment via WhatsApp +31 6 82090642.
FatbikeKlaar is a Dutch online shop for fatbikes and for Ouxi and QMWheel parts, registered with the Dutch Chamber of Commerce (KvK) under 98051989. You can reach us via WhatsApp +31 6 82090642 and info@fatbikeklaar.nl.
Independent customer reviews are on Trustpilot: nl.trustpilot.com/review/fatbikeklaar.nl.
More than 600 customers have already ordered from us (as of October 2026).
We test every tunable controller and every tunable display on a fatbike before it is shipped (connecting, tuning and switching back), and you get a 2-year warranty on it. Riding tuned is only intended for private or enclosed property; on public roads the legal limit applies.
We fully assemble the fatbike, adjust the brakes and check the battery. The bike is delivered to you ready to ride.
Shipping & delivery
Parts to the Netherlands cost €7.95 per order, free from €150. Having a fatbike delivered in the Netherlands costs €59.
Yes, shipping costs are charged per order, not per product. In the Netherlands, Belgium and Germany, shipping is free from €150.
Yes, your order must be received in person at a permanent home or business address. For a fatbike, the courier records the condition of the packaging and the bike with photos.
No. The shipping address must be a permanent home or business address; a parcel point, pick-up point, parcel locker, Packstation or PO box is not possible.
Then we will contact you and only ship your order once you have provided a valid home or business address. The delivery period starts at that moment.
Parts to Belgium cost €11.95 per order, free from €150. Having a fatbike delivered in Belgium costs €79.
No, it is the same FatbikeKlaar shop, with the same warranty and the same return policy. On fatbikeklaar.be you order in Dutch or French.
Parts to Germany cost €13.95 per order, free from €150. Having a fatbike delivered in Germany costs €239.
We deliver fatbikes to a permanent home or business address in the Netherlands, Belgium or Germany, where the shipment is received in person. A parcel point or Packstation is not possible.
Parts to France cost €14.95 per order, even above €150. We do not deliver fatbikes to France, only to the Netherlands, Belgium and Germany.
Parts to Poland cost €14.95 per order, even above €150. We do not deliver fatbikes to Poland.
Parts to Italy cost €14.95 per order, even above €150. We do not deliver fatbikes to Italy.
Parts to Spain cost €14.95 per order, even above €150. We do not deliver fatbikes to Spain.
Yes, we ship parts to all 27 EU countries for €14.95 per order. We only deliver fatbikes to the Netherlands, Belgium and Germany.
No, we only ship to the 27 EU countries. Switzerland, the United Kingdom and Norway are not included.
Shipping costs depend on your country: parts €7.95 (NL), €11.95 (BE), €13.95 (DE), free from €150, and €14.95 to the other EU countries. Delivering a bike costs €59 (NL), €79 (BE) or €239 (DE).
As soon as your order has been shipped, you automatically receive a track-and-trace code by email. Send any questions about your shipment via WhatsApp +31 6 82090642 with your order number.
Parts to the Netherlands cost €7.95 per order, free from €150. Having a fatbike delivered in the Netherlands costs €59.
Yes, shipping costs are charged per order, not per product. In the Netherlands, Belgium and Germany, shipping is free from €150.
No, your order must be received in person at a permanent home or business address. For a fatbike, the courier records the condition of the packaging and the bike with photos.
No. The shipping address must be a permanent home or business address; a parcel point, pick-up point, parcel locker, Packstation or PO box is not possible.
Then we will contact you and only ship your order once you have provided a valid home or business address. The delivery period starts at that moment.
Parts to Belgium cost €11.95 per order, free from €150. Having a fatbike delivered in Belgium costs €79.
Either is fine: it is the same FatbikeKlaar shop, with the same warranty and the same return policy. On fatbikeklaar.be you order in Dutch or French.
Parts to Germany cost €13.95 per order, free from €150. Having a fatbike delivered in Germany costs €239.
We deliver fatbikes to a permanent home or business address in the Netherlands, Belgium or Germany, where the shipment is received in person. A parcel point or Packstation is not possible.
Parts to France cost €14.95 per order, even above €150. We do not deliver fatbikes to France, only to the Netherlands, Belgium and Germany.
Parts to Poland cost €14.95 per order, even above €150. We do not deliver fatbikes to Poland.
No, parts to Italy cost €14.95 per order, even above €150. We do not deliver fatbikes to Italy.
Parts to Spain cost €14.95 per order, even above €150. We do not deliver fatbikes to Spain.
Yes, we ship parts to all 27 EU countries for €14.95 per order. We only deliver fatbikes to the Netherlands, Belgium and Germany.
No, we only ship to the 27 EU countries. Switzerland, the United Kingdom and Norway are not included.
Shipping costs depend on your country: parts €7.95 (NL), €11.95 (BE), €13.95 (DE), free from €150, and €14.95 to the other EU countries. Delivering a bike costs €59 (NL), €79 (BE) or €239 (DE).
As soon as your order has been shipped, you automatically receive a track-and-trace code by email. Send any questions about your shipment via WhatsApp +31 6 82090642 with your order number.
Exchanges, returns & warranty
Yes, the 2-year warranty on everything applies to every order, in every country we deliver to. Report a claim via WhatsApp +31 6 82090642 or info@fatbikeklaar.nl with a description and photos.
For a valid warranty claim, we reimburse the cost of sending it back, including from abroad. Report the claim first via WhatsApp or email and you will receive the instructions.
Yes, the Tunable version also comes with a 2-year warranty on everything. Riding tuned is only intended for private or enclosed property; on public roads the legal limit applies.
Tunable fatbikes and parts also have a 2-year warranty, but damage caused by use on public roads above the legal limit is not covered. Riding tuned is only intended for private or enclosed property.
Yes, tunable displays and controllers also have a 2-year warranty. Riding tuned is only intended for private or enclosed property; on public roads the legal limit applies.
Yes, you can add 1 extra year of warranty for €127, for every version, including In a box. You then have 3 years of warranty on everything.
We collect it: €49 for an unused fatbike in a box and €69 for an assembled fatbike. Returning accessories or parts costs €4.95.
We collect it: €79 for an unused fatbike in a box and €149 for an assembled fatbike. Returning accessories or parts costs €5.95.
No, the extra charge for the Assembled version is not refunded on a return. This also applies if you cancel within 48 hours before delivery.
Yes, if it has been ridden no more than 5 km and is complete and in its original packaging, within 14 days of receipt.
Yes, keep the box for at least 14 days. A return is only possible in the original, intact packaging.
Once we have received and approved your return, we refund the amount within 14 days via your original payment method.
Via the service page on the website or via WhatsApp +31 6 82090642, within 14 days of receipt. We do not accept returns that have not been registered.
No, the cost of sending it back is for you. We only reimburse it for a valid warranty claim.
Yes, the 2-year warranty on everything applies to every order, in every country we deliver to. Report a claim via WhatsApp +31 6 82090642 or info@fatbikeklaar.nl with a description and photos.
For a valid warranty claim, we reimburse the cost of sending it back, including from abroad. Report the claim first via WhatsApp or email and you will receive the instructions.
Yes, the Tunable version also comes with a 2-year warranty on everything. Riding tuned is only intended for private or enclosed property; on public roads the legal limit applies.
Tunable fatbikes and parts also have a 2-year warranty, but damage caused by use on public roads above the legal limit is not covered. Riding tuned is only intended for private or enclosed property.
Tunable displays and controllers also have a 2-year warranty. Riding tuned is only intended for private or enclosed property; on public roads the legal limit applies.
Yes, you can add 1 extra year of warranty for €127, for every version, including In a box. You then have 3 years of warranty on everything.
We collect it: €49 for an unused fatbike in a box and €69 for an assembled fatbike. Returning accessories or parts costs €4.95.
We collect it: €79 for an unused fatbike in a box and €149 for an assembled fatbike. Returning accessories or parts costs €5.95.
No, the extra charge for the Assembled version is not refunded on a return. This also applies if you cancel within 48 hours before delivery.
Yes, if it has been ridden no more than 5 km and is complete and in its original packaging, within 14 days of receipt.
No, keep the box for at least 14 days. A return is only possible in the original, intact packaging.
Once we have received and approved your return, we refund the amount within 14 days via your original payment method.
Via the service page on the website or via WhatsApp +31 6 82090642, within 14 days of receipt. We do not accept returns that have not been registered.
Yes, the cost of sending it back is for you. We only reimburse it for a valid warranty claim.
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